REFUNDS, THE HONEST VERSION.

Damaged, wrong, or missing

Email hello@attaboys.co within 14 days of delivery with your order number, what happened, and a photo (of the damage, or of the label if it's the wrong item). We'll replace it or refund it in full — your choice. Don't mail flour back across the country.

Unopened bags

Changed your mind? A sealed, unopened bag can be returned within 30 days of delivery for a refund of the product price. Email us first and we'll send return instructions and the address. Return shipping is on you unless the mistake was ours. The refund goes out once the bag is back with us.

Opened bags

We can't take back or restock opened flour — food safety, no exceptions. If you think something's wrong with the flour itself (smell, texture, anything that isn't right), email us with a photo and we'll treat it as a damaged item.

Lost in transit

If tracking hasn't moved in 10 or more days, email us. We'll reship or refund, your call.

Subscriptions

Monthly subscriptions bill at the subscription price (15% off) each cycle until you cancel. Cancel any time before dispatch from the manage subscription link in your subscription emails, or by emailing us. If a cycle has already been charged, you get a full refund if the order hasn't shipped. Once it's shipped, it's a regular order — the unopened-bag return above applies.

Refund timing

Refunds go back to your original payment method within 5–10 business days of approval. Some banks take a few extra days to show it.

Discount codes

Refunds are for the amount you actually paid. A code used on a refunded order isn't reissued.

How to start a claim

• Email hello@attaboys.co from the address you ordered with.
• Include your order number (it's in your confirmation email).
• Say what went wrong. For damage or a wrong item, attach a photo.

Last updated September 15, 2026.